“Dropped my laptop after which it made strange noises and wouldn’t boot. Thanks for getting all my important photos and documents back to me.”
Theresa Turner, Nursery Owner, Thame Oxfordshire
We received a laptop from Thame, at our laboratory in Oxford, which contained a 1TB Hitachi laptop hard disk drive. An examination of the drive soon revealed that a failure of the drive spindle motor had occurred when the laptop was dropped.
Our hardware engineers were able to overcome the problem by rebuilding the drive, which also necessitated replacing the read/write heads. Our hardware specialists secured a sector by sector image of the drive with a few bad sectors encountered during the imaging process, which is very common with drives which have suffered an impact event.
When our data recovery specialists examined the image taken of the laptop hard disk drive, upon which they found an HFS Plus data volume, containing approximately 620GB of files. Although some damage to the file system was caused by the bad sectors encountered during the imaging process, this was confined to files within the Mac OSX operating system files. All the required documents and photos were recovered intact, and returned to the client on a new USB hard disk drive.