“Following an attempt to clean my computer after a malware attack it would not boot. Many thanks to DiskEng for returning my documents, photos and video files.”
Terry Masterson, Bicester
We received a 2TB Seagate hard disk drive from Bicester at our laboratory in Oxford. Our hardware engineers examined the drive, finding no physical problems, allowing them to secure a sector-by-sector image copy of the hard disk drive to our servers.
When our data recovery specialists examined the image, they found several important data structures had been affected by malware, including the NTFS volume boot sector and several Master File Table entries. Our data recovery specialists were able to create a new virtual boot sector with the correct values, allowing access to the data in the single 2TB volume, amounting to 1.5TB of documents, image and video files which appeared not to have been affected by the malware.